Follow these steps to resolve login and sync failures in hh2 Android apps. Affected users must uninstall and reinstall the app after the June 2 maintenance.
If you’re experiencing sync issues in your hh2 Android app—such as logging in successfully but seeing no data—the issue is known and a fix has been released. To restore functionality, follow the steps below.
Applies to:
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Remote Payroll (Android)
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Document Flow (Android)
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Field Reports (Android)
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My Record (Android)
Resolution Steps (Post-Maintenance):
1. Uninstall the hh2 app from your Android device.
Go to your device’s Settings or the Play Store, locate the hh2 app, and uninstall it completely.
2. Reinstall the app from the Google Play Store.
Search for the hh2 app again in the Play Store and reinstall it.
3. Log back in to the app.
Sync should now complete normally, and your data should appear.
If issues persist after reinstalling:
1. Uninstall the app again.
2. Power off the device completely.
3. Turn the device back on.
4. Reinstall the app and log in again.
This additional step ensures that the device fully clears any lingering sync issues from the prior install.
If you continue to experience problems, please reach out to hh2 Support for assistance.