What should I do if I encounter a duplicate invoice warning?

Handling a duplicate invoice warning properly prevents processing the same invoice multiple times.

  1. If a duplicate invoice warning appears in AP > Document Flow > Data Entry, review the invoice details closely.
  2. Compare the invoice with the existing records to confirm if it's truly a duplicate.
  3. If it is a duplicate, use the Delete option to remove the invoice from the system.
  4. If not, adjust the invoice number or other distinguishing details and proceed with the approval process.