What tools are available in hh2 to handle invoice disputes?

Handling invoice disputes effectively prevents delays in payments and maintains supplier relationships.

  1. Use the Notes feature in AP > Document Flow > Data Entry to document any disputes or issues.
  2. Communicate with vendors directly from the hh2 system using the Email function.
  3. Adjust the invoice as necessary or use the Hold feature to stop the approval process until resolved.
  4. Maintain a log of all communications and changes made to disputed invoices for auditing purposes.