Our technical support team is dedicated to providing you with comprehensive support for all of your hh2 services. We are ready to assist with any miscellaneous issues that may arise on a daily basis. This includes diagnosing sync issues, reminders on how to perform a task or just simply troubleshooting problems.
We are ready to help.
hh2 Cloud Services provides a wide variety of support options that include forums, YouTube videos, and a support ticketing system that covers email, phone and online conferencing. We also offer server status updates over Twitter and an emergency support line if extreme issues develop outside of standard business hours.
The hh2 Cloud Services forums provide an abundance of information to customers that are looking for additional information or troubleshooting issues. The knowledge base contain Frequently Asked Questions articles that walk users through troubleshooting commonly encountered issues and Tips & Tricks articles for getting the most out of your hh2 Cloud Services. Each of our solutions has separate categories to make browsing or searching articles easier.
Access our Knowledge Base below.
hh2 provides videos for customers to quickly see how to setup and troubleshoot issues. With new videos added on a daily basis that cover training, updates and new features, our videos can help you when you run into a problem.
Subscribe to our YouTube channel below.
Support tickets can be submitted here on our public site, through the “Help” button on your hh2 Cloud Services site and by sending an email to email@example.com. We will typically respond within a few hours after the support ticket has been received, but we order our responses according to severity so responses could take longer—typically within 24 hours. You can also choose the way you wish us to contact you back. We are available to answer support tickets during standard business hours, Mountain Time.
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