hh2 Cloud Services provides various support options, including forums, YouTube videos, and a support ticketing system that covers email, phone, and online conferencing. We also offer an emergency support line if extreme issues develop.
Support tickets can be submitted by sending an email to support@hh2.com. We will typically respond within a few hours after receiving the support ticket. but we order our responses according to severity. so responses could take longer-typically within 24 hours. You can also choose the way in which we respond. We are available to answer support tickets during standard business hours. Mountain Time.
The hh2 Cloud Services forums provide abundant information to customers looking for additional information or troubleshooting issues. The knowledge base contains Frequently Asked Questions articles that walk users through troubleshooting commonly encountered issues and Tips & Tricks articles for getting the most out of your hh2 solutions. Each of our solutions has separate categories to make browsing or searching articles easier.
You can access our knowledge base below.
