Our technical support team is dedicated to providing you with comprehensive support for all of your hh2 services. We are ready to assist with any questions or issues that may arise on a daily basis. This includes diagnosing sync issues, reminders on how to perform a task or just simply troubleshooting problems.
We are ready to help.
hh2 Cloud Services provides a wide variety of support options that include forums, YouTube videos and a support ticketing system that covers email, phone and online conferencing. We also offer an emergency support line if extreme issues develop outside of standard business hours.
The hh2 Cloud Services forums provide an abundance of information to customers that are looking for additional information or troubleshooting issues. The knowledge base contains Frequently Asked Questions articles that walk users through troubleshooting commonly encountered issues and Tips & Tricks articles for getting the most out of your hh2 solutions. Each of our solutions has separate categories to make browsing or searching articles easier.
Access our knowledge base below.
Support tickets can be submitted here, on our public site, through the “Help” button on your hh2 Cloud Services site and by sending an email to firstname.lastname@example.org. We will typically respond within a few hours after the support ticket has been received, but we order our responses according to severity, so responses could take longer—typically within 24 hours. You can also choose the way in which we respond. We are available to answer support tickets during standard business hours, Mountain Time.