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Get Help

If you have questions about any of the features in this guide, or if you run into trouble using the app, your hh2 administrator at your company is your first point of contact. They set up jobs, vendors, cost codes, and workflows — they can fix configuration issues fastest.

For questions specific to a feature:

  1. Permissions, missing jobs, missing vendors, missing cost codes: Contact your company's hh2 administrator.

  2. Workflow questions, approval routing: Contact your company's hh2 administrator.

  3. App bugs, sync errors, login problems: Contact hh2 Support from the ? icon on any screen, then Contact hh2 Support. Available 8 AM to 5 PM Mountain Time, weekdays.

  4. General how-to questions: Tap the ? icon, then FAQs or Instructional Videos for quick answers.

 

Submitting a Support Ticket

Step 1: Tap the ? icon on any screen, then tap Contact hh2 Support.

Step 2: Enter your name, email, phone, and a description of the issue.

Step 3: Attach a screenshot of the problem.

Tap Screenshot, then Existing Photo or Batch Import to add one or more images.

Step 4: Tap Submit Support Ticket.

The Support team responds during weekday business hours.