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Manage User Access to Vyki

Access to Vyki is controlled in two places: whether your company has Vyki enabled, and which users hold the Payroll Manager role. No separate Vyki login is required.

Company-level access

Vyki is a paid add-on. hh2 enables it for your account once Vyki is on your contract. If it isn’t enabled, Ask Vyki still appears in the header but is locked, and clicking it shows a note about contacting your hh2 Account Executive. All Vyki automations are off in that state too.

Company-level access is managed by hh2, not from your hh2 admin screens. Contact your Account Executive to change it.

Grant or remove chat window access

Once Vyki is enabled for your company, the Payroll Manager role controls who sees the chat window:

  1. Go to the user’s profile in hh2 Admin.
  2. Add or remove the Payroll Manager role.
  3. The change takes effect at the user’s next login.

Stop notifications for a specific user

Vyki sends notifications using the contact information on each user’s record. To stop them for one person:

  1. Open the user’s profile in hh2 Admin.
  2. Clear the phone number and email address fields.
  3. Vyki no longer has a delivery address for that user and skips them.

Note: This stops notifications without deactivating the user’s hh2 account. Use it when someone should be left out of Vyki outreach but still needs hh2 access.

Multiple Payroll Managers

Multiple Payroll Managers can use Vyki at the same time. Each has their own conversation, with no shared or group chats. When automations run, Vyki sends the payroll status summary email to all active Payroll Managers.