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Manage User Access to Vyki

Access to the Vyki chat window is controlled by the Payroll Manager role in hh2. All other roles receive outbound notifications only. No separate Vyki login is required.

 

Grant or Remove Chat Window Access

Access to the Vyki chat window is controlled by the Payroll Manager role in hh2. To grant or remove access:

  1. Go to the user's profile in hh2 Admin.

  2. Add or remove the Payroll Manager role.

  3. The change takes effect on the user's next login.

Stop Outbound Notifications for a Specific User

Vyki sends notifications based on the contact information on each user's record. To stop notifications for a specific employee or manager:

  1. Open the user's profile in hh2 Admin.

  2. Remove or clear the phone number and email address fields.

Vyki will no longer have a delivery address for that user and will skip them when sending notifications.

Note: This approach stops notifications without deactivating the user's hh2 account. Use it when a specific person should be excluded from Vyki outreach but still needs access to hh2.

Multiple Payroll Managers

Multiple Payroll Managers can use Vyki at the same time. Each user has their own independent conversation — there are no shared or group chats. When automations are running, Vyki sends the payroll status summary email to all active Payroll Managers.