Understanding Vyki Notifications
Vyki sends notifications to employees and managers on the Payroll Manager’s behalf. Here’s what gets sent, to whom, and when.
Notification types
|
Notification |
Recipient |
Trigger |
|
Missing time reminder |
Field Employee |
Employee has not entered any time for the current open pay period. |
|
Approval reminder |
Project Manager, GL Account Manager, Group Manager, Foreman |
A time sheet is waiting at that approver’s level and has not been approved. |
|
Payroll status summary |
Payroll Manager (all active) |
Sent at each of the four automated schedule points, and after any automated run. |
Where notifications come from
Every hh2 company gets its own phone number and email address for Vyki notifications. Messages to your employees come from your company’s number, and replies come back to your account. Notifications from one company never reach another.
How Vyki picks a delivery method
Vyki uses the contact information on the user’s hh2 record:
- Cell phone number on file: SMS to the cell phone.
- No cell phone, primary phone on file: SMS to the primary phone.
- No phone number: email.
- No phone number and no email: the notification can’t be delivered. Update the user’s contact record.
Note: Notifications go out during your company’s defined hours of operation. No employee or manager receives an SMS in the middle of the night.
Smart sending
Before every notification, Vyki checks whether it still needs to go out:
- Missing time reminder: only sent if the employee still has no time entered.
- Approval reminder: only sent if the time sheet is still pending at that approver’s level.
Nobody receives a notification for something they’ve already handled.
What employees and managers see
Notifications arrive as a plain message from your company. Recipients don’t interact with Vyki directly. They take action in hh2.