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Understanding Vyki Notifications

Vyki sends outbound notifications to employees and managers on the Payroll Manager's behalf. Here's a complete reference for what gets sent, to whom, and when.

Notification Types

Notification

Recipient

Trigger

Missing time reminder

Field Employee

Employee has not entered any time for the current open pay period.

Approval reminder

Project Manager, GL Account Manager, Group Manager, Foreman

A time sheet is waiting at that approver's level and has not been approved.

Payroll status summary

Payroll Manager (all active)

Sent at each of the four automated schedule points, and after any automated run.

Notification Delivery

Vyki determines how to deliver each notification based on the contact information on the user's hh2 record:

  • Cell phone number present: SMS delivered first
  • No cell phone, primary phone number present: SMS to primary phone
  • No phone number: email delivered
  • No phone number and no email: notification cannot be delivered — update the user's contact record

Note: All notifications go out during your company's defined hours of operation. No employee or manager will receive an SMS in the middle of the night.

Smart Sending

Before every notification, Vyki checks whether it still needs to go out:

  • Missing time reminder: only sent if the employee still has no time entered
  • Approval reminder: only sent if the time sheet is still pending at that approver's level

No one receives a notification for something they've already handled.

What Employees and Managers See

Outbound notifications from Vyki arrive as a plain message from your company. Recipients do not interact with Vyki directly — they receive the message and take action in hh2 (or by responding to the notification, depending on the notification type).