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Enable Vyki for Your Company

Vyki is a paid add-on to hh2 Time Tracking. Here’s how to turn her on and what to check before your team starts using her.

Step 1: Add Vyki to your contract

Vyki is not included in a standard Time Tracking subscription. To add her, contact your hh2 Account Executive. They’ll walk you through the plan that fits your company and add Vyki to your agreement.

Once that’s done, hh2 Support enables the Vyki module for your account. You don’t need to do anything in hh2 yourself for this step.

Beta customers, read this!

Vyki became generally available on Sept. 1, 2026. Beta access ends on September 3, 2026. On that date Vyki is switched off for every company that has not added her to its contract, and both the chat window and all automations stop. If your team used Vyki during the beta and wants to keep her, talk to your Account Executive before September 3.

 

Step 2: Confirm Payroll Manager role assignments

The Vyki chat window is visible only to users with the Payroll Manager role. Check that everyone who needs access has that role in hh2.

Step 3: Verify employee and manager contact records

Vyki sends notifications by SMS or email. Every employee and manager who should receive one needs a valid phone number or email address on their hh2 user record.

How Vyki picks a delivery method:

  • If the user has a cell phone number, Vyki sends an SMS to it.
  • If there’s no cell phone, Vyki sends an SMS to the primary phone number.
  • If there’s no phone number at all, Vyki sends an email.

Notifications go out from a phone number and email address assigned to your company, so replies stay inside your account.

Important: Users with no phone number and no email on their record will not receive Vyki notifications. Keep contact records current to avoid gaps.

Step 4: Set your pay period and payroll run date

Vyki’s automated schedule is built from your pay period settings and your payroll run date. Set them here:

  1. Go to Time Tracking → Time Tracking Configurations → Time Tracking Settings.
  2. Open the VYKI Assistant tab.
  3. Set Pay Period End Day, Pay Period Length, Bi-Weekly End Date (if you run biweekly), and Payroll Run Date.

These settings are shared with the General Settings tab. Change one and the other updates to match.

Step 5: Decide on automations

Vyki’s three automated features are off by default. Turn them on when your team is ready. See Configure Vyki Automation Settings.

Managing access after launch

See Manage User Access to Vyki.